Welcome

Welcome to the new blog of Better for Everyone, the UK call centre with intelligence, integrity and initiative based in Bradford, West Yorkshire!

The traditional call centre approach has earned the industry its awful sweatshop image and reputation for terrible customer service. I knew there was potential for something much better and that creating my own company with a better, more ethical approach to call centre services was the right thing to do.

Through this blog, we’ll keep you informed of our news and let you know our thoughts on what’s going on in the industry and in management generally, so do keep coming back.

Monday, 15 June 2009

The Observer needs Caulking!

After 16 years this week's column in The Observer by Management Editor Simon Caulkin was the last. I understand this is a decision made by management at The Observer as a cost-cutting measure…

If you’ve never read Simon’s brilliant yet appropriate and relevant column, then you really don’t know what you’ve been missing! Simon has written about ideas this blogger holds dear – indeed his column has been a must for anyone who understands that traditional management ways of thinking have largely created the mess the economy is in! His column has always been a refreshing and insightful read that appealed yet was relevant across the political spectrum, both public and private sectors, as well as different industries.

I am dismayed and disappointed by The Observer's bizarre decision to axe this column. And I’m not alone in my thinking… over the last weekend, over 50 distinguished signatories (including little old me!) gathered to produce not just a letter of protest to the powers that be at The Observer, but also an earnest recommendation that they reinstate Simon’s column as a matter of urgency!

The letter, signed by a diverse group - ranging from entrepreneurs, SMEs, management consultancies, large corporations, academia and renowned authors across the globe was sent to the editorial team at The Observer this morning and we await their response.

In the meantime, we’ve set up groups named “The Observer needs Caulking!” on both Facebook and LinkedIn.

This column must continue. Please show your support by joining these groups and posting your comments for all to see!